Quality Assurance Associate I - Located in Waseca, MN
EssenceMediacom
- Elysian, MN
- Permanent
- Full-time
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
- Research and resolve escalations (CATS) in the Customer Service Department relating to payment issues and equipment issues.
- Review billing system orders and queries to identify errors made during order entries, correcting what is needed.
- Responsible for responding to all correspondences, correcting undeliverable mail and paperwork research.
- Monitor and work any pending research requests within the designated timeline.
- Cover front counter for vacations on designated rotation by travelling when needed to cover other office locations to fill in.
- Other duties may come as assigned.
- Pick up mail from the post office and sort the mail depending on who its assigned.
- Audit Courtesy and Employee Accounts for accuracy.
- High school diploma or GED required.
- Experience in complex billing and reporting systems is a plus.
- Previous experience with Customer service preferred.
- Basic knowledge and understanding of Mediacom products and services offered.
- Basic knowledge of various departments and their functions.
- Basic knowledge of computers and standard office machines and Microsoft office programs.
- Good verbal and written communications.
- Cash Handling preferred.