Customer Service Agent
Soul Dental
- Manhattan, NY
- Permanent
- Full-time
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Confirm client insurance coverage and provide evidence of insurance papers to policyholders
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Basic knowledge of insurance policy procedures and schedules is preferred
- Must have high school diploma or GED equivalent
- Must have knowledge of Microsoft Office and customer relationship management software
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Prior work in a customer-facing position or customer service role is required
Soul Dental is a contemporary, energetic, and growing company co-founded by two female friends. Our mission is to consistently provide exceptional customer service with high-quality dental care that is affordable for the majority of the public with PPO Insurance. We provide multi-specialty services so that it is convenient for our patients and offers a wonderful learning opportunity for our Doctors. With music playing in the background and a surrounding atmosphere with the latest technology, Soul Dental is truly a wonderful team environment where everyone can learn and grow.