Le Labo -Counter Manager - Illum, Copenhagen - 37 Hours - Full-Time, Permanent
Estée Lauder
- København
- Permanent
- Fuldtid
We sparked a revolution over ten years ago and today we remain unconventional in the luxury perfumery market. Every fragrance is fleshly hand-blended, and each label is personalized before the eyes of our clients at the moment of purchase. Mindful in everything we do – from fragrances creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle.Estée Lauder Companies at a glanceThe Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.The RoleAs a Counter Manager, you will be responsible for all areas in the business. From achieving sales’ targets to running operations in store, you will as well lead and develop a team of sales assistants and create memorable shopping key moments to all customers!You will be reporting to the Le Labo Sales & Education Lead.The position is a full time position in Illum, Copenhagen. The potential start date will be as soon as possible.More specifically, you will work with * Store Operations – With great operations come great results.
- Maintain and set an example of outstanding customer service in a positive and inspiring atmosphere.
- Track of sales, monitor KPI’s and communication of business results.
- Follow the business trends and create action plans to generate incremental sales.
- Maintain and monitor inventory levels.
- Create and plan event strategies for the fiscal year in accordance with the product and collection launches and key shopping moments.
- Optimize the store’s schedule according to peak hours.
- Maintain excellent visual merchandizing and hygiene standards at all times.
- People Management – Our colleagues are the heart of the store.
- Be responsible for the full cycle of recruitment.
- Support and develop the team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalize each experience.
- Continually conduct performance discussions and provide constant feedback to ensure positive results.
- Proactively manage poor performance, addressing attendance or conduct issues in line with Le Labo expectations, utilizing the appropriate procedures and support.
- Build a good work environment ensuring that the employees are thriving and take action in case of conflicts.
- Have a minimum of high school diploma or have a certificate from a make-up school.
- Have +3 years of working experience in retail sales preferably within the beauty sector, with management experience.
- Are passionate about art, design, fragrannce and craftmanship
- Are business-minded and aligned with KPI's set by the company.
- Have a proven track record of meeting and exceeding sales targets and for delivering exceptional customer experience.
- Have strong multitasking skills
- Have excellent communication, organisation, delegation and time management skills.
- Are proficient in a Nordic language and in English both in speaking and in writing.
- Are proficient in Microsoft Office tools such as Outlook, Excel and Word and have experience with POS systems.
- Are able to work retail hours including days, nights, week-ends and during special events.
- Are familiar with Social Media platforms such as TikTok and Instagram.
- You are reliable, positive and proactive.
- You have strong leadership skills and lead people by example.
- You are result-oriented and goal driven.
- Seeing someone win makes you proud - You value your team's development and are always willing to help when someone needs an extra hand.
- You are not afraid of making mistakes and being part of the solution.
- You see change as an opportunity, and can quickly adapt to it.
- Working for the Estée Lauder Companies means that you will be part of the global leader's journey in Prestige Beauty
- Competitive salary including a bonus opportunity
- Discounts on part of the company's product portfolio
- Great training and development programs on a professional and personal note and the opportunity to move to other market
- Want to make a difference at work? We engage our colleagues by contributing to greater causes and giving back to the community through social initiatives
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.Next Steps
You will have to apply through our Career Portal and we will get in touch with you directly if your profile could be a good fit. We will review candidates ongoing so apply as soon as possible.As part of the recruitment process, you will receive a link to complete a video interview stating your motivation for this job.We are looking forward to receiving your application!
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-DK-84-Copenhagen
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 244969