Head of Resourcing, Americas
DEPT
- USA
- $180,000-200,000 per year
- Permanent
- Full-time
- Capacity Planning Strategy: Work closely with operations, client service, project managers, finance, and department heads to forecast headcount trends and ensure adequate capacity to meet revenue, project and sales needs.
- Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization, making data-driven recommendations for resource allocation and optimization.
- Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
- Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
- Risk Mitigation: Proactively identify potential risks and challenges in capacity planning and develop strategies to mitigate them.
- Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, finance and sales, to ensure alignment between capacity planning and client satisfaction.
- Team Leadership: Lead and develop high-performing regional Resource Managers, fostering a culture of collaboration, continuous improvement, and accountability.
- Workflow Optimization: Continuously evaluate and improve resource management processes to streamline workflows and enhance efficiency.
- Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.
- Performance Monitoring: Track key resource metrics and provide regular reports to regional and global leadership on resource utilization, project profitability, and performance.
- Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.
- Extensive experience in strategic capacity planning (resource management) and resource optimization in the digital marketing industry, with a minimum of 3 years in senior leadership roles.
- Strong understanding of digital marketing, technology, and creative services and how projects are delivered and staffed to meet client expectations, on time and on budget.
- Proficiency in resource management software and tools.
- Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments.
- Proven experience in budgeting, financial analysis, and cost management.
- Strategic thinking and problem-solving abilities.
- Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude.
- Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment.
- Exceptional leadership and team management skills.
- Team-oriented mindset with a focus on collaboration.
- Ability to work in a fast-paced, dynamic environment.
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave