CMDB & Discovery Senior Product Manager
Johnson & Johnson
- Raritan, NJ
- Permanent
- Full-time
- Lead the enterprise Configuration Management practice, ensuring CMDB data integrity and owning continual service improvements
- Ownership of the Product backlogs, prioritizing tasks based on value
- Establish positive relationships with key team members across our company to understand demands related to Configuration Management related products and deliver accordingly (e.g., business and technical)
- Provide leadership to a team of Product Owners and managed-service development team, driving business value
- Collaborate and partner closely with Service Management Organization (SMO) to achieve business results
- Represent the Configuration Management practice to support audit and other regulatory events and processes
- A Bachelor's degree or equivalent work experience
- A minimum of 8 years of progressive experience working within Configuration Management/CMDB
- Expertise with ServiceNow Configuration Management Database (CMDB), Discovery and ITAM.
- Understanding and experience with ServiceNow CSDM
- Experience within the IT Service Management (ITSM) processes and standard methodologies
- Experience with managing validated systems (GxP / SoX)
- Experienced People Leader
- Ability to influence decision making and work effort outside of formal reporting relationships
- Outstanding interpersonal skills, both verbal and written, to engage, build credibility, and maintain positive relationships with peers and business partners
- Confirmed proficiency as a liaison between technical and non-technical resources for tactical and strategic perspectives
- Strong critical thinking and creative problem-solving skills with proficiency
- Ability to lead multiple, high, & challenging priorities in a fast-paced, constantly evolving environment
- ITIL4 Certification
- ServiceNow Certifications
- Travel domestic/international opportunities 10%
- The anticipated base pay range for this position is $118,000- $203,550
- #JNJTech