Air Operations Team Leader
PSA BDP
- Casablanca
- CDI
- Temps-plein
- Provide department support and supervise the staff in the air freight department.
- Prepare shipments for clients: customs clearance, shipping, distribution and identify their needs and provide feedback.
- Coordinate pickup and delivery orders with trucking companies, airlines, shipping lines, warehouses etc. to obtain necessary information in order the process shipments in the best way.
- Training of staff and motivate team members to accomplish the goals,
- Building and maintaining relationships (internal/external)
- Write weekly/monthly figures and reports
- Sets quarterly targets and objectives
- Communication- encourages respect and open communication within and beyond the team
- Review workflows and procedures and provides feedback to maintain a high quality of service level
- Documents, records and reports all discrepancies to include missed deadlines.
- Handling escalations from customers and internally
- Monitoring Operational KPIs on regular basis to ensure they are achieved and improved consistently.
- Issuing freight bills, invoices to brokers and responsible for collecting unpaid invoices within the credit term
- Controlling the airfreight files data.
- PSA BDP network pricing.
- Graduate of any discipline.
- Minimum of 2 years of progressive experience in senior role in operations related matter within the freight forwarding industry.
- General knowledge of various local and International shipping and freight forwarding practices is an advantage.
- Combined excellent communication and interpersonal skills with a strong ability to analise situations and to make good decisions based on available information.
- Ability to adapt quickly to changing policies and procedures.
- Knowledge in SAP, ERP systems, computer literate in Microsoft Office Suite will be an added advantage.
- Must have confident personality as well as an exceptional work.