Customer Service Representative
Knapheide Manufacturing
- Quincy, IL
- Permanent
- Full-time
- Work with the Regional Sales Manager to support customer requirements including holding weekly one on one meetings with RSM.
- Assist customer in holding of pool chassis.
- Managing chassis holds.
- Working with the customer on their product need.
- Provide quotes for customers in a timely fashion.
- Receives, processes and verifies the accuracy of customer orders
- Initiates the required action for customer changes to orders
- Log customer Truck Pool Price Page orders into the AS400.
- Enter KTEC No Product orders into AS400 daily.
- Works with internal departments to insure timely delivery of orders
- Reviewing and billing of completed orders.
- Interact with customers during scheduled Sales Schools and Customer Fly-Ins.
- Serve as back up for other team members.