Senior Analyst, Learning Operations (LMS)
Johnson & Johnson
- Manila City, Metro Manila
- Permanent
- Full-time
- Regularly maintain updated status of all systems issues, resolving risk level, category, prioritization, and criteria for new issues to be included in the log. This task includes participating in follow-up meetings with the vendor or support teams, helping ensure the status of the issues in the log is accurate and issues are resolved timely.
- Support the Business Product team in drafting and timely sending of communications to business administrators about relevant announcements and issues of the supported platforms. This includes regular participation to Community of Practice sessions, updates to the CoP content, and conduct of training for the support teams and administrators.
- Author or update all necessary documentations (Work Instructions, SOPs, Job Aids, Knowledge Articles, Training Guides, etc.) in case of changes, governance requests, system updates, issue fixes, new or newly activated features, and releases.
- Conduct User Acceptance Testing (UAT) activities across various learning platforms. This includes UAT Objectives & Script Writing, Scrum Call & User Story Refinement Session Participation, Dry Runs, and Execution.
- Regularly attend and participate DMS Integration Issue Management meetings, helping ensure open issues, requests and actions are discussed, and resolved with the DMS teams.
- Support the investigations for the opened quality records and nonconformities of the supported platforms. This includes regular follow-ups with the vendor and support teams to ensure timely provision of root cause, preventive and correction actions, evidence, until full issue resolution and closure of quality records with verified actions and effectiveness checks.
- Support and propose projects & initiatives for Continuous Improvement and advancement from current state of systems, processes, and functions.
- Must have a Bachelor's Degree or equivalent experience
- Extensive Learning Administrator knowledge of Cornerstone OnDemand Learning Management System (CSOD LMS)
- Minimum of 3 years of demonstrated ability handling CSOD LMS issues, queries, requests and customer concerns - combining HR business processes and system analysis expertise
- Strong leadership skills with shown success in working harmoniously and effectively with the team
- Strong internal and external partner consultative and relationship management skills and experience of virtually handling collaborators with an appreciation for regional differences
- Strong reporting, analytical and problem-solving skills
- Demonstrates a high degree of confidentiality and sensitivity to compliance-related matters
- Demonstrates ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach