Emergency Medical Dispatcher - Call Handler - Christchurch - Permanent

St John

Christchurch
Permanent
Full-time

13 days ago

Base salary that increases 2 times within the first year of employment plus annual increases. In addition, you will receive penal rates on top of your base salary for the unsociable hours you work on this roster pattern
No day or call is the same, make a real difference for the communities of Aotearoa New Zealand
Discounted Goods & Services - Samsung, PB Tech, Torpedo 7, Harvey Norman, JB HI-FI, Southern Cross, MAP and much more!
Located in the heart of the city near the Riverside Markets

Are you ready to embark on a new and exciting career that allows you to make a real difference in people's lives? Join our team as an Emergency Medical Dispatcher - Call Handler where you will take & triage incoming emergency calls using a scripted system, you will provide support and accurate advice to callers using the ProQA system while consistently providing quality customer service and professionalism to each caller. Our Call Handlers are a very important part of Hato Hone St John and are part of our dedicated Ambulance Communications team, this role is based in the handy & accessible Justice Services Emergency Precinct in Christchurch CBD.Benefits

4x4 Roster, working 42hrs per week (4 days on 4 days off including 2-night shifts) to support a better work/life balance
Comprehensive training & mentoring program that kicks off from the start date, with continued professional development
Clear career progression from the day you start! We have pathways into areas such as Dispatch, Continuous Improvement, Health Transport Operations Centre and into management roles such as a Call Handling Teams Leader, Duty Centre Manager or an Ambulance Communications Manager
Join a tight-knit team that are passionate about what they do and have the opportunity to make life-long friends

Duties

Take emergency calls and provide calm, empathetic, and efficient assistance to callers in distress
Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources
Offer scripted pre-arrival medical advice and support to callers in emergency situations, such as guided and scripted instructions for CPR, child birth and bleeding control
Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently

Required skills and experience:

Previous experience in a customer service role
Strong communication skills, both verbal and written
Ability to handle high-stress situations and remain professional in a calm and composed manner
Resiliency is a must
Computer savvy and able to use systems and work in a dual-screen environment
Able to accurately type a minimum of 40 WPM
Excellent learning agility with the ability to pick up new information and systems quickly
Must be a New Zealand Citizen or Permanent Resident of New Zealand

Check out this article and video above to find out more about this amazing role -About Hato Hone St John ValuesThose who work for Hato Hone St John are driven by the desire to help their local communities by providing essential health-related services. Our five Values - we do the Right Thing; we stand Side by Side; we Make It Better; we have Open Minds; we are Straight Up - help us to achieve our vision of 'enhanced health and well-being for all New Zealanders'To apply, please submit your resume and a compelling cover letter detailing your relevant experience and why you are interested in this position addressing your cover letter to Liz Beavon. For any questions, please contact the Recruitment Experience Advisor Sammie Potter at 0800 ST JOHN.Applications close - Monday 27th May 2024 we strongly encourage you submit your application as early as possible due to the high number of applications we receive!There will be a Call Handler Assessment Centre on the afternoon of Thursday 6th June 2024 for successfully shortlisted candidatesWe welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles as well as commitment to delivering equitable outcomes in all aspects of our recruitment and our ways of working.Haramai ngā tai o te āniwaniwa, he kāhui rangatira tēnei, he kāhui whakamana tāngata whaimahi, e te iti, e te rahi ePlease note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to health screening. This does apply to current members as well.Take our culture and values assessmentNote - before you start your application you will be asked to sign in and complete the St John Culture and Values assessment. Once completed, you will be redirected to this page, and the 'Apply' button will appear.Please ensure you apply with the same email address submitted during the assessment.Reference # 61251
Posted on 10 May 2024
Closes on 27 May 2024 09:00
Location(s) Christchurch
Expertise 111 Ambulance Communications
Job level(s) Experienced
Employment type Permanent - Full Time
More details (document)
Additional position description (document)
Additional position description (document)
Position Description Addendum111 Ambulance Communications PaidCome and join our friendly and professional team!We have a range of exciting volunteer and career opportunities across New Zealand.

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St John

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