Service Advisor
Pogue Automotive Group
- Greenville, KY
- Permanent
- Full-time
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Organized and friendly personality
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- Health Insurance: Medical, Dental, Vision
- Life Insurance (Provided by Employer)
- 401(K) Retirement Plan with match
- Paid Holidays
- Paid Time Off