Senior L3 Support Engineer
ABB
- Plzeň, Plzeňský
- Trvalý pracovní poměr
- Plný úvazek
- Support ABB’s front-end organizations in using ABB’s Process Automation DCS solutions with focus on ABB Ability System 800xA and Symphony Plus Melody
- Diagnose and troubleshoot on technical issues - evaluation of problem descriptions, analysis of log files, remote diagnostics in installed base, etc.
- Collaborate with cross-functional teams, including product management, product development, and ABB front-end organizations, to address complex technical issues and improve products
- Build and maintain a technical infrastructure that support you and global team in developing and testing solutions, as well as reproducing product issues
- Build-up and maintain technical competence in ABB’s DCS product portfolio
- Work on competence development for local and global support teams
- Bachelor’s Degree in Electrical Engineering, Computer Science, Software Engineering, or a related field
- Experience in process automation, industrial communication (PROFIBUS, PROFINET, Modbus TCP) and in ABB DCS products System 800xA and Symphony Plus Melody is considered a big advantage
- A high level of self-motivation, curiosity and desire to learn about new technologies
- Demonstrating ownership, applying a problem-solving solution-oriented mindset, strong communication skills
- Fluent English language skills
- For this position there is very limited need of travelling, almost no travelling is required