VIE - E-Commerce Technical Specialist H/F/X (NEW-YORK OR MONTREAL)
Clarins
- Paris
- CDI
- Temps-plein
- Provide first level of technical support to markets for the ecommerce ecosystem
- Coordinate and collaborate with internal and external resources via ticketing system
- Providing outstanding, rapid-response technical support
- Escalate unresolved issues if required, while maintaining ownership of issues through resolution
- Monitor and maintain portfolio of domestic and international ecommerce sites
- Maintenance and Management of internal support tools, systems, and related roadmaps
- Escalate functional and technical questions if required, while maintaining ownership on providing subject matter expertise for functional and technical aspects of the ecommerce ecosystem
- Communicate and coordinate with management team, development vendor and business area experts globally to improve product functionality, resolve issues, and improve consumer satisfaction
- Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe
- Assist in testing updates to existing web applications and perform integration testing for new integrations
- Make the project follow-up of the Technical Integration
- Participate in the design of Technical Integration related to the E-commerce platform
- Review and challenge Technical Integration approaches from the contractor, with regards to the Integration best practices
- Fluent in English
- Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
- Demonstrating strong technical acumen for troubleshooting and problem solving
- Able to quickly assess issues and react to changing circumstances and new information.
- Able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
- Able to work self-sufficiently and drive brand success
- Computer Science MS Degree or equivalent
- A first experience working and coordinating directly with E-commerce & CRM business.
- A first experience in operational support in a Content Management System is a plus
- Knowledge of Salesforce Commerce Cloud or any other e-commerce platform is a plus
- Knowledge of HTML, CSS, JavaScript, Systems integration - WebService (REST, SOAP), Batch, EDI, sFTP is a plus
- Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
- Unique products and innovative services
- A commitment to Social & Environmental Responsibility embedded in our raison d'être
- A caring and inclusive corporate culture
- Development and training opportunities
- Attractive compensation and benefits