Wellness Supervisor
Auberge Resorts
- Colorado
- $20.00 per hour
- Permanent
- Full-time
- Ensure the spa and fitness facilities are prepared for proper opening and closing each day
- Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
- Arrange all spa appointments for a la carte services/activities and packages
- Support Director of Wellness with all administrative functions of the Spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
- Oversee efficiency of Spa operations at the Spa front desk via proper scheduling of appointments and staff as well as review and revise scheduling daily
- Assist with billing for all Spa services and retail sales including preparing receipts
- Be thoroughly familiar with and provide instruction on Spa software
- Assist with inventories and cost control
- Assist in monitoring and evaluating Spa Reception and Locker Room employees
- At least 1 year of experience within a luxury hotel property, spa environment or luxury retailer preferred
- Experience leading a small team with a positive and heartfelt approach
- Ability to handle customer requests, issues and come up with quick solutions
- Trusting to handle confidential guest information
- Show initiative and strive to prioritize operational needs and anticipate guest requests
- Be an excellent communicator, great listener and super understanding whether towards other team members or guests