Career AreaRetail OperationsJob DescriptionAs a Customer Experience Expert in Apparel & Accessories, your eye for trend will help our customers discover new looks and bring their definition of style to life with confidence. Your love for fashion and excitement to share your apparel and accessory expertise and tips will help our customers find the perfect outfit for every-day and special occasions, while also helping them find the perfect accessory to complete their look. Our customers will find it easy and fun to shop apparel and accessories thanks to your expertise and trend-savvy advice.We offer flexible scheduling, comprehensive medical, dental, life insurance, paid time off, shift differential/holiday pay, and 401K plan to qualifying associates. You'll also have access to the base and its facilities and status as an employee of the DoD.So what can you expect as a Customer Experience Associate - Apparel & Accessories at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the apparel/accessory area to let them know you'll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate pieces that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!Job Qualifications
Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge
Additional Qualifications/Requirements:
Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
Retail experience preferred
Number of Positions Remaining1Vacancy NumberH-005362-2024Employment CategoryRegular Part TimeJob Grade1Job QualificationsCompletion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.SupervisorNoFacility NameLEAVENW MAIN STORESalary Minimum$15.00Salary Maximum$20.50Our FocusWe are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen, and their families.Who We AreThe Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
