Head (Training Support - Resource Planning & Service Excellence)
People's Association
- Singapore
- Permanent
- Full-time
- Maintains oversight of manpower plans and staff allocation within NACLI to optimise resources in support of NACLI's strategic deliverables.
- Oversees NACLI's contextualised recruitment processes for training faculty team to ensure recruitment rigour fulfils the requirement of Registered Training Provider (RTP).
- Works closely with PAHR as a central point of contact for NACLI on recruitment and other human resource planning and management functions.
- Facilitates ongoing recruitment of interns, short-term manpower requirements and explores secondment opportunities to support specialised areas of work and mitigate capacity constraints.
- Strengthens staff engagement efforts in NACLI through implementation of regular townhalls with Dean.
- Proposes 'Meeting of Mind' sessions to promote generative conversations, work process alignment and collaborations between NACLI back office and the middle/front offices.
- Develops and implements onboarding programme for NACLI new hires.
- Leverage LEARN@PA as a digital platform to curate e-onboarding packages as part of enhancing onboarding experience of NACLI staff.
- Provides oversight of the administration of internal NACLI staff training plans in support of continuous learning and growth of NACLI staff.
- Maintains updated risk management plan for NACLI's training and operations as part of PA's organisation-wide enterprise risk management strategy.
- Collaborates with NACLI departments and functional units to establish effective risk mitigation strategies, internal controls and action plans to reduce the probability and impact of identified risks
- Initiates regular review of existing controls and recommend enhancements or new measures to address evolving organisational risks.
- Engages NACLI stakeholders in gathering insights on emerging organisational risks and trends that could impact NACLI's training and operations as part of anticipatory operations.
- Spearheads NACLI's service excellence initiatives to reinforce desired service standards and help staff internalise PA's service principles and core values.
- Serves as NACLI's Quality Service Manager (QSM) in ensuring NACLI's service practices are in alignment with PA's service standards.
- Guides team in the administration of repository of feedback and compliments received from stakeholders through PA QSM, PA channels & NACLI appreciation walls.
- Plans and oversees NACLI's internal service excellence efforts including monthly service briefing, service innovation initiatives, and any other recognition platforms adopted by PA and NACLI, etc.
- Covers duties of Assistant Dean (Training Support & Operations) when required.
- Provides operational / secretariat support when required for PA and NACLI's meetings, projects and weekend events.
- Supports AD (TS&O) in onboarding briefing on the roles of Resource Planning & Service Excellence for new NACLI hires.
- Performs any other duties assigned by senior officers.
- Serves as member of Key Priority Area teams
- Minimum - three years of working experience with some management /supervisory responsibilities.
- Desired - three years of working experience with some management /supervisory responsibilities in fields related to human resource management and development, and/or service excellence.
- Strong literacy in Microsoft Office Productivity Suite
- Good writing skills
- Strong interpersonal and people skills
- Strong service and innovation mindset
Successful candidates will be given a 3-year contract position in PA on a perm estab.About People's Association:The People's Association was set up in 1960, in a time of racial and communal strife, to foster racial harmony and social cohesion. Today, we continue to be driven by the same purpose - to build an inclusive, united and resilient Singapore. We create spaces and opportunities for people of different backgrounds to participate and volunteer in their community. Through community participation, we connect people and deepen relationships to build communities of mutual care and trust.