ABA Center Operations Manager

• Conduct outreach, manage relationships with our local network of providers, and get the word out about our center and services!
• Articulate the value of our services to interested potential clients, answer their questions and meet them where they’re at, and help them get excited about our program.
• Roll out the red carpet for clients in the assessment phase and keep open lines of communication with families, addressing their concerns and providing progress updates.
• Handle client scheduling like a pro, making sure our therapy resources are used effectively and services are delivered on time.
• Always keep an eye on client satisfaction, implementing improvements and addressing any issues or complaints promptly.

• Work directly with our centralized recruiting and people management teams to recruit, hire, and train a dream team of ABA therapists and support staff.
• Provide ongoing support, coaching, and feedback to help our therapists grow and excel in their roles.
• Develop exciting professional development programs to enhance staff skills and keep them up to date with the latest ABA therapy practices.
• Conduct regular performance evaluations and help our team members advance in their careers.

• Implement existing operational policies and procedures that keep our center running smoothly day in and day out.
• Optimize the utilization of therapy resources, including assessment tools, materials, and equipment.
• Manage the center's budget, making sure we're mindful of expenses while still delivering top-quality services.
• Keep accurate records, documentation, and data collection systems in line with regulations and quality standards.

• Stay up to date with regulations, laws, and accreditation standards that apply to autism therapy centers.
• Ensure we comply with all the necessary regulations and maintain our licenses and certifications.
• Regularly conduct audits to make sure our quality assurance standards are top-notch.
• Implement and enforce safety protocols to create a secure and healthy environment for our clients and staff.

• Foster effective communication and collaboration among our therapy team, families, and other stakeholders.
• Lead team meetings along with the Center Director to share important updates and ensure we’re all on the same page.
• Collaborate with the Center Director and other teams to align our operational strategies with the center's goals.
• Be our center's friendly face in internal and external meetings, and community events, promoting our services and building strong relationships.

• A High School Diploma or equivalent (GED) is required
• A Bachelor's and/or a Master's Degree in a relevant field (e.g., business, marketing, healthcare administration) is highly preferred
• 2 years of experience in a managerial role within an ABA therapy center or a similar healthcare setting required
• Bilingual in Spanish is HIGHLY preferred
• Confident and friendly demeanor and experience effectively communicating with individuals in person and over the phone.
• Strong knowledge of Applied Behavior Analysis principles and practices.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage resources, budgets, and operational processes.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

• Hourly pay: $28-32/hour
• Paid time off / sick time
• 401(k) + 4% match
• Paid drive time and mileage reimbursement
• Paid initial and ongoing training program
• Opportunities for quick career advancement based on performance
• Frequent social events and team lunches
• Healthcare (medical, dental, and vision benefits) for employees who average 30+ hours

Accel Therapies