Customer Experience Associate
Leaf Home
- Hudson, OH
- $30.00 per hour
- Permanent
- Full-time
- No Cold Calling –All leads the customer has asked US to contact THEM!
- No Experience Necessary – desire to win every day is required!
- Weekly Performance Focused Pay – base hourly rate + unlimited incentive based on daily, weekly, monthly goals…top agents make $30+ per hour…we win together, the better we do, the more you make
- Free Benefits – Heath, Dental, and Vision are FREE for employees! Our company paid plans also offer low co-pays and low deductible too! Gym reimbursement is also included!
- Meals – No such thing as a free lunch…almost…we provide fresh meal delivery at under $5 per meal
- Casual Dress – Be comfortable while taking with potential customers
- Training & Advancement – All of your training is paid and Growth equals more opportunity for all employees – our leadership team is developed from within!
- Focus efforts on maximizing lead conversion from initial contact to set appointment
- Use learnings from comprehensive training program to successfully set customer leads
- Initiate outbound calls for digital advertisement sales leads generated
- Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
- Serve as initial point of contact for potential customer via phone and email
- Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
- Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
- Document and update customer interaction within customer relationship management (CRM) system
- Promote teamwork through consistency, reliability and group cohesiveness
- High School Diploma or equivalent
- Ability to learn sales systems and processes for inside sales center
- Ability to juggle various work activities
- Ability to thrive in a fast-paced, high-energy, team-oriented
- Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
- Detail-oriented and can focus on the task at hand,
- Excellent verbal and written communication skills are required for communicating with internal and external parties
- Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decision
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)