Ivy Configuration Specialist
Revinate
- USA
- $65,000-70,000 per year
- Permanent
- Full-time
- Develop a solid foundational knowledge of all Revinate products and the configuration process to implement them.
- Independently configure customer accounts for 2-3 of our core product implementations and 1-2 additional small-scale configurations of product functionalities.
- Become an expert on tier two configuration tickets, providing resolutions within three business days.
- Act as a primary resource for configuration, supporting Revinate products and providing recommendations and solutions as necessary.
- Complete account configuration work on time within a designated schedule, escalating any significant issues.
- Speak to technical configuration requirements and discuss solutions for any potential obstacles on client calls.
- Ensure support requests via phone, chat, and email are completed accurately and timely.
- Use quality assurance techniques to ensure new account product integration and provide ongoing customer support.
- Associates degree or equivalent training from a two (2) year college or technical school and two (2) years of related work experience.
- Experience with troubleshooting advanced software and hardware issues across multiple platforms.
- Intermediate to advanced knowledge and experience working with the Google Suite products.
- Ability to identify and solve complex technical problems, using the information to evaluate, recommend, and implement solutions.
- Technical product configuration experience preferred.
- Exceptional attention to detail is required.
- Experience with Google Suite and ZenDesk is preferred but not required.
- Extremely detail-oriented: You excel at following practices in place and ensuring that your responsibilities are achieved through precision.
- Proactive: Whether you are contacting a client/colleague to obtain the necessary information or updating documentation to streamline our processes, you identify the need and take action!
- Organized: You can easily prioritize competing responsibilities to ensure timely and accurate completion. You may also derive deep satisfaction from checking items off lists.
- A comfortable communicator: As a primary resource for our clients on their account configuration, you would not hesitate to jump on a call with a client to explain something, test account setup, or answer questions.
- Health insurance-employee premium paid 100% by Revinate
- Dental insurance-employee and dependents' premium paid 100% by Revinate
- Vision insurance-employee and dependents' premium paid 100% by Revinate
- 401(k) with employer match
- Short & Long Term Disability insurance
- Life insurance
- Paid time off
- Monthly work from home stipend
- Telehealth access
- Employee Assistance Program (EAP)