Ivy Configuration Specialist

Revinate

  • USA
  • $65,000-70,000 per year
  • Permanent
  • Full-time
  • 16 days ago
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate's Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!About RevinateFor hospitality professionals, getting and keeping profitable guests is more demanding than ever. Revinate is the leading direct booking platform for hospitality, with proven solutions that help Reservations, Revenue Management, and Marketing operate as one team and make more money. At Revinate, we aim to unleash the potential of the people and the enterprises we serve. We know the importance of building the right team and look for ambitious, positive team members who bring innovative solutions to all levels of Revinate. We do our best and come to work daily to advance and support all our unique strengths and crush our business, team, and life goals together.Role OverviewThe Account Configuration Specialist utilizes Revinate proprietary systems to configure, customize, and install Revinate products for new and existing clients. This position is responsible for working directly with internal and external clients to understand their needs and complete their account activation correctly and within a designated timeframe. \nTop Three Outcomes for Year 1
  • Develop a solid foundational knowledge of all Revinate products and the configuration process to implement them.
  • Independently configure customer accounts for 2-3 of our core product implementations and 1-2 additional small-scale configurations of product functionalities.
  • Become an expert on tier two configuration tickets, providing resolutions within three business days.
What You'll Do
  • Act as a primary resource for configuration, supporting Revinate products and providing recommendations and solutions as necessary.
  • Complete account configuration work on time within a designated schedule, escalating any significant issues.
  • Speak to technical configuration requirements and discuss solutions for any potential obstacles on client calls.
  • Ensure support requests via phone, chat, and email are completed accurately and timely.
  • Use quality assurance techniques to ensure new account product integration and provide ongoing customer support.
What You'll Bring
  • Associates degree or equivalent training from a two (2) year college or technical school and two (2) years of related work experience.
  • Experience with troubleshooting advanced software and hardware issues across multiple platforms.
  • Intermediate to advanced knowledge and experience working with the Google Suite products.
  • Ability to identify and solve complex technical problems, using the information to evaluate, recommend, and implement solutions.
  • Technical product configuration experience preferred.
  • Exceptional attention to detail is required.
  • Experience with Google Suite and ZenDesk is preferred but not required.
People Describe You As
  • Extremely detail-oriented: You excel at following practices in place and ensuring that your responsibilities are achieved through precision.
  • Proactive: Whether you are contacting a client/colleague to obtain the necessary information or updating documentation to streamline our processes, you identify the need and take action!
  • Organized: You can easily prioritize competing responsibilities to ensure timely and accurate completion. You may also derive deep satisfaction from checking items off lists.
  • A comfortable communicator: As a primary resource for our clients on their account configuration, you would not hesitate to jump on a call with a client to explain something, test account setup, or answer questions.
Benefits
  • Health insurance-employee premium paid 100% by Revinate
  • Dental insurance-employee and dependents' premium paid 100% by Revinate
  • Vision insurance-employee and dependents' premium paid 100% by Revinate
  • 401(k) with employer match
  • Short & Long Term Disability insurance
  • Life insurance
  • Paid time off
  • Monthly work from home stipend
  • Telehealth access
  • Employee Assistance Program (EAP)
\n$65,000 - $70,000 a yearThis salary range may be inclusive of several career levels at Revinate and will be narrowed during the interview process based on a number of factors, including (but not limited to) the candidate's experience, qualifications and location. \n#LI-remote#LI-RH1Excited?! Want to learn more? Apply Now!Our Core Values:One Revinate - United & Strong, on a single mission togetherBuilt on Trust - It's the foundation of everything we doExpect Amazing - We think, dream & deliver bigCustomer Love -- When the customer wins, we winMake it Simpler -- Apply it to everything we doHungerness -- Feel it, follow it, be relentless about our successGrounded in Gratitude - We're glad to be here & make the most of every dayRevinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to recruiting@revinate.com.By submitting your application you acknowledge that you have read Revinate's Privacy Policy ( )

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