BDC Service Representative
Bettenhausen Automotive
- Lockport, IL
- $16.00-17.00 per hour
- Permanent
- Full-time
- Answer incoming calls for service and parts departments. Set appointments for customers according to their service/parts needs
- Accurately track service/parts appointments - utilize Reynolds & Reynolds, MS Excel, and Google Docs
- Follow-up and confirm appointments with service customers to ensure they arrive at their scheduled time
- Assist service customers with information pertaining to recall information, coordinating loaner vehicles, and parts availability
- Follow-up with unanswered service survey customers with information provided by FIAT Chrysler Automobiles to capture high customer service scores
- Place outbound calls to Parts customers to pick up their parts and capture appointment for their service.
- Must have exceptional communication skills
- Friendly and enthusiastic disposition, positive attitude is a must!
- Ability to speak articulately
- High School Diploma or equivalent is mandatory
- Minimum 1 year prior experience working within an automotive dealership
- Call center experience PREFERRED
- Reynolds & Reynolds Experience PREFERRED
- Weekly pay
- Health, dental, vision insurance
- Short term disability
- Life insurance
- Accident, Cancer, Critical Illness, Hospital Indemnity policies
- 401(K)
- PTO Employee Referral Program
- College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.