Collections Team Lead
Innovid
- Buenos Aires
- Permanente
- Tiempo completo
- Manage three collections analysts and one cash application analyst.
- Meeting weekly to review account trends, identify escalation points, and assist with outreach when needed
- Manage a strategic account portfolio of customer receivables and work to maximize cash flow by solving customer payment issues
- Full cycle of accounts receivable past due balances, including research, analysis, account reconciliations, and application of cash for global agencies, brands and publishers
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles and address pain points
- Resolving invoice discrepancies by collaborating with internal teams as needed
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (client directly) questions and requests for information through email and client facing ticketing system (Zendesk)
- Understand the Innovid billing processes to provide guidance to customers, identify defects and improve resolution of AR
- Escalating when appropriate to direct manager and/or senior leaders
- Keeping detailed notes, task creation and reminders in our collection's tools
- Providing detailed updates to internal leadership teams on the customer account status and path to resolving outstanding issues
- Work on a collection system dashboard project
- Provide internal reporting
- +2 year of people management experience
- Advanced English skills
- 5+ years of experience in AR/Billing/Collections
- Excellent written and verbal communication skills
- Ability to lead and encourage others
- Bachelor's Degree in Finance - Preferred
- Experience within operational teams in a related industry (Advertising, Technology, Digital environments)
- Strong competency in Microsoft Office Suite (Especially Excel, including Pivot Tables and VLookup) and handling multiple systems simultaneously.
- High attention to detail - accuracy is the most important metric.
- Ability to adapt to ever changing environments.
- Team player with "people first" mindset
- Unlimited Vacations
- Monthly Inflation updates
- Lunch Credit
- OSDE 410 as medical assurance
- English lessons
- Gym coverage
- Internet coverage
- Stock Units (RSUs)
- Learning & Development - Tools and Training
- Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages
- High visibility roles with a tremendous amount of growth potential
- Global team and cross-company collaboration unlike anywhere else!