Customer Service Advisor - Work From Home
Sail Away Travels
- Omaha, NE
- Permanent
- Full-time
- Provide outstanding customer service through phone, email, and live chat.
- Assist customers in planning and booking their travel arrangements.
- Handle inquiries, complaints, and requests with professionalism and efficiency.
- Stay informed about travel industry trends, products, and services.
- Share insights and recommendations to enhance the customer's travel experience.
- Provide accurate information regarding travel itineraries, policies, and procedures.
- Effectively resolve customer issues and concerns, ensuring a positive resolution.
- Collaborate with other departments to address and solve complex problems.
- Maintain accurate and detailed customer records.
- Generate reports on customer feedback and common issues to contribute to continuous improvement.
- Identify opportunities to enhance the customer's experience through additional services or upgrades.
- Promote loyalty programs and special offers.
- Previous experience in customer service.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Passion for travel and a keen interest in exploring new destinations.
- This opportunity is available in the US, Mexico, Australia, and the UK.
- High school diploma or equivalent required.
- Additional education or certification in travel and tourism is a plus.
- Competitive commission structure.
- Comprehensive training provided.
- Flexible work schedule.
- Remote position with vacation perks.
- Discounts (FAM trips).