AUDIO VISUAL TECHNICIAN (ON CALL)
Compass Group
- Charlotte, NC
- $25.00 per hour
- Permanent
- Full-time
- We are hiring immediately for an on call AUDIO VISUAL TECHNICIAN position.
- Location: Pfizer - 13110 Moss Road Suite 205, Charlotte, NC 28273 Note: online applications accepted only.
- Schedule: On call schedule. Monday - Friday, hours may vary. More details upon interview.
- Requirement: No previous experience is required.
- Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact.
- Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action.
- Provides technical assistance for all meetings and customers that require tech services for their events.
- Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
- Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
- Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
- Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
- Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
- Educates the staff and customers on the basics of all AV equipment in the facility.
- Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
- Communicates with co-workers and service partners to ensure updated information is shared.
- Assists with conference room set-ups, break downs and any other areas where assistance is needed.
- Keeps the A/V storerooms organized and well managed.
- Performs other duties as assigned.
- Minimum of one year of experience supporting audio visual for events.
- Proficient computer skills and knowledge of office technology/equipment.
- Excellent written and verbal communication skills.
Req ID: 1294477[[req_classification]]