Junior Onboarding Coordinator
Comeet
- Valletta, Malta Island Malta, MT
- Permanent
- Full-time
- Manage the end-to-end onboarding process new merchants and partners
- Handle merchant and partner change requests post onboarding is completed
- Ensuring data is correctly entered into the onboarding system
- Handle cases in a timely manner
- Collaborate with clients to gather necessary documentation and information for onboarding
- Establish and maintain positive relationships with clients.
- Serve as the primary point of contact for onboarding-related inquiries and issues between the business and new merchants and partners.
- Collaborate with various internal teams, including sales, customer support, and product development, to ensure a seamless client experience.
- Identify areas of process improvement / gaps in system and escalate accordingly
- 1-2 years experience working in a service-oriented role
- Focused on customer service delivery and team collaboration
- Strong customer relationship/interaction skills
- Excellent organizational, time management and multitasking skills
- Be detail oriented
- Being able to handle large volume of requests and able to prioritize effectively
- Ability to work autonomously in a fast paced, rapidly changing environment
- Excellent written and verbal communication skills in English is required
- Tech-savvy with the ability to quickly learn and navigate new systems and platforms
- Eagerness to learn