Junior Onboarding Coordinator

Comeet

  • Valletta, Malta Island Malta, MT
  • Permanent
  • Full-time
  • 21 days ago
Description:We are looking for a motivated, dynamic and detail-oriented Junior Onboarding Coordinator to join our team and play a key role in welcoming and integrating small and medium-sized enterprises into our organization. The ideal candidate will work closely with SME clients to understand their needs, facilitate a smooth onboarding process, and ensure their successful transition into our business ecosystem.Responsibilities:
  • Manage the end-to-end onboarding process new merchants and partners
  • Handle merchant and partner change requests post onboarding is completed
  • Ensuring data is correctly entered into the onboarding system
  • Handle cases in a timely manner
  • Collaborate with clients to gather necessary documentation and information for onboarding
  • Establish and maintain positive relationships with clients.
  • Serve as the primary point of contact for onboarding-related inquiries and issues between the business and new merchants and partners.
  • Collaborate with various internal teams, including sales, customer support, and product development, to ensure a seamless client experience.
  • Identify areas of process improvement / gaps in system and escalate accordingly
Requirements:Skills and Competencies
  • 1-2 years experience working in a service-oriented role
  • Focused on customer service delivery and team collaboration
  • Strong customer relationship/interaction skills
  • Excellent organizational, time management and multitasking skills
  • Be detail oriented
  • Being able to handle large volume of requests and able to prioritize effectively
  • Ability to work autonomously in a fast paced, rapidly changing environment
  • Excellent written and verbal communication skills in English is required
  • Tech-savvy with the ability to quickly learn and navigate new systems and platforms
  • Eagerness to learn

Comeet