Assistant Front Office Manager
Omni Hotels & Resorts
- Boston, MA
- Permanent
- Full-time
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Four year college degree, preferably in the hospitality industry
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software
- A culture of fun, inclusion, and growth
- Complimentary meals
- Health Insurance and matching 401(k) after one year
- Generous Paid Time Off offered
- Performance-driven, ALL-IN culture
- Discounted associate rates at Omni properties nationwide