Assistant Branch Manager - Maui Branches
American Savings Bank
- Pukalani, HI
- Permanent
- Full-time
- Supervises branch Tellers in a manner that instills teamwork, consistency of service, and a collaborative atmosphere resulting in an outstanding customer experience.
- Accountable for performance management and ensures that teammates are adhering to ASB operational policies and procedures.
- Partners with the Teller-Lead to train and develop new tellers.
- Partners with the Branch Manager to achieve Branch performance goals associated with, but not limited to, Customer Service, Sales, Expense & Loss, etc.
- Assumes responsibility for Branch operations in the absence of the Branch Manager.
- Works to build and deepen customer relationships.
- Identifies product needs and refers customers to other business partners as appropriate.
- Evaluates the Branch's internal controls; reviews and updates policies, procedures and processes to ensure compliance with laws & regulations as well as internal control procedures.
- Provides personalized, in-person education in digital banking solutions.
- Two (2) years of sales and/or service experience in a retail or financial services firm.
- Two (2) years of Leadership experience
- Working knowledge of bank products, branch operations and banking regulations.
- Excellent customer service/sales skills.
- Excellent verbal, written, interpersonal and leadership skills.