IT Support Engineer
Vodafone
- Budapest
- Állandó
- Teljes munkaidő
- Assists, advises and delivers on the IT Operations plan to enable the achievement of the Technology strategy;
- Drives the delivery of the appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
- Works effectively with colleagues to deliver the required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;
- Identifies IT Operation trends, suggests improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
- Contributes to resource planning to meet overall requirements and ensure the effectiveness of the area;
- Understands the needs through preventative maintenance, improved efficiency and optimized applications and supports the end-to-end projects that improve customer and employee satisfaction;
- Drives activities in support of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
- Maintains solid relations and works closely with development teams, technology peers and vendors to provide support and cooperation in planning, implementing and testing new services and new features;
- Uses best practice knowledge to understand team priorities and resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
- May provide informal guidance to junior staff.