Membership Services Manager- WOCN
Association Headquarters
- Mount Laurel, NJ
- Permanent
- Full-time
- Develop a comprehensive membership strategy aligned with organizational goals and objectives
- Oversee the delivery of high-quality member services and support.
- Create programs and initiatives to enhance member engagement and involvement.
- Develop retention strategies to ensure member satisfaction and renewal.
- Monitor membership metrics and analyze trends to make data-driven decisions.
- Develop and manage the departmental budget, ensuring efficient use of resources.
- Collaborate with staff to align membership services with organizational objectives.
- Bachelors degree in business administration, marketing, communications, or related field
- Proven experience in membership management, preferably in a nonprofit, association, or membership-based
- Experience in budget management and resource allocation.
- Knowledge of Your Membership (YM) and Higher Logic Platform a plus.
- Commitment to delivering exceptional member experiences and driving organizational growth.
- Adaptability and Innovation: The ability to adapt to changing market conditions and industry trends, as well as
- Hybrid / Flexible work schedules available
- Medical, Dental, and Vision
- Company paid basic life insurance, short-term, and long-term disability
- Voluntary Life Insurance - Employee Paid
- AFLAC available
- Paid Time Off (PTO) accrual and Paid holidays
- 401k retirement plan available
- On-site Fitness Center, open 24/7
- Gym reimbursement program
- Training and Development opportunities
- Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
- Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America