Collections Specialist
Robert Half
- Toronto, ON
- Permanent
- Full-time
- Prepare and analyze monthly accounts receivable reconciliations
- Prepare and analyze provision for doubtful accounts and other A/R month-end reports
- Provide support to the Finance team in understanding, investigating and resolving Accounts Receivable collection issues
- Notify customers of overdue payments and accounts by telephone, mail, and email - including timely follow up if a reply is not received
- Develop payment plans and negotiate debt payments
- Document and track in system all collection activities
- Strengthen and develop relationships with customers by professionally handling customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
- Liaise with all sites when necessary to resolve customer discrepancies with sales contracts
- Recommend further action or discontinuation of product and service on occasions where payment is not forthcoming
- Assist in streamlining and optimizing the Accounts Receivable and collection processes by identifying areas for performance improvement
- Preparing ad-hoc reports related to collection work
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