Assistant Restaurant Manager
Popeyes Louisiana Kitchen
- Jonesboro, LA
- Permanent
- Full-time
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- Welcomes new team members and provides them with the training needed to perform their job.
- Ensures team members receive ongoing training and coaching.
- Builds the capability of the Crew Chiefs and prepares them for their next level.
- Consistently thanks the team and celebrates success.
- Actively coaches brand service behaviors – train, observe, provide feedback and celebrate.
- Monitors Speed of Service to ensure delivery of guest expectations.
- Ensures the restaurant is welcoming and clean.
- Ensures product quality and operations standards are consistently delivered.
- Partners with the Restaurant General Manager and team to create action plans to improve guest metrics.
- Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met.
- Ensures accuracy of daily numbers, cash handling, and HACCP Logs.
- Reviews inventory efficiencies to create product orders.
- Evaluates and implements cost controls.
- Monitors people charts and production planning and makes necessary adjustments.
- Creates and monitors schedule and manages new team member onboarding process.
- Implements action plans to address employee needs and Operational Assessments.
- Excellent guest service skills required.
- Ability to work in a fast-paced environment and perform with a sense of urgency.
- Ability to communicate effectively with guests and team members.
- Ability to resolve issues in compliance with Popeyes standards.
- Ability to keep employees motivated, resolve conflicts, and make difficult decisions.
- Available to work all shifts; open, close, weekends and holidays.
- Cash handling and possesses basic math skills (add, subtract, multiply, divide).
- Proven ability to problem-solve and handle high-stress situations.
- Ability to interpret financial statements and understand contributing factors.
- Treats all team members and guests with respect, dignity, integrity, and sensitivity.
- Provides a safe working environment by complying with safety rules and reporting potential hazards.
- Must be able to lift up to 50 pounds of force frequently to move objects.
- Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds.
- Consistently handles product preparation.
- Ability to kneel to utilize proper lifting procedures and to open safe.
- Consistently lifts for product preparation, stocking, and inventory.
- Consistently kneels to utilize proper lifting procedures and to open safe.
- Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers.
- Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
- Frequently stoops to pick up supplies and trash.
- Ability to work standing and walk for 8 hours or more per day.
- Requires a high school diploma or equivalent.
- Minimum of 2 years’ experience in restaurant, hospitality or retail management, additional operations and/or leadership experience required.
- Food Safety Manager Certification is required within 30 days of hire/promotion, if not already held.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.