LensCrafters - Assistant Manager
EssilorLuxottica
- Yonkers, NY
- Permanent
- Full-time
Store #: 003336 LensCrafters
Position:Full-Time
Total Rewards:At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.This person will support our optical experience inside Macy's department stores in the U.S.LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices.GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.MAJOR DUTIES & RESPONSIBILITIES
- Delivers quality & improvement to exceed all key performance indicators (KPIs):
- Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
- Supports store business plans to maximize sales & profit
- Partner with store manager to lead & develop team
- Delivers clear, constructive, timely feedback & partners with Store Manager on development
- Executes visual directives & maintains store appearance
- Maintains positive working relationship with doctors
- Promotes team compliance to all policies
- Performs administrative duties
- Works a flexible schedule, including nights & weekends
- High School graduate or equivalent
- 1+ year(s) management/supervisory experience with direct reports
- Knowledge of retail operations, processes & policies
- Strong basic math skills
- Familiarity with cash register, computers & calculators
- Must have a strong command of the English language for all written correspondence & oral communication
- Strong communicator & listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve
- College degree or equivalent
- Previous experience in leadership position within retail & customer service industry
- Knowledge of basic optics
- Knowledge of current store merchandise
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- Brand Final Inspector Certification
- Brand Quality, Fitting & Adjusting Program