IT USER SERVICES MANAGER

Staffing Solutions USA

  • New York City, NY
  • $140,000-160,000 per year
  • Permanent
  • Full-time
  • 20 days ago
  • Apply easily
Job DescriptionIT USER SERVICES MANAGEROne of our global clients is seeking an IT User Services Manager to work in their NYC offices. You must have at least 5-7 years of experience and be able to work in the office 4 days a week. An IT User Services Manager is a senior-level position that manages operational processes and oversees Global IT staff. Some of their responsibilities include:
  • Policy and procedure creation: Assisting the Director of Technology with creating and implementing new policies and procedures
  • Supervising direct reports: Supervising direct reports on Global IT staff
  • Acknowledging and resolving technical problems: Acknowledging and resolving technical problems
  • Providing day-to-day network administration: Providing day-to-day network administration
  • Providing support for remote computing users and telecommuters: Providing support for remote computing users and telecommuters
Monitoring and evaluating the efficiency and effectiveness of infrastructure service delivery methods and procedures
  • Monitoring business-critical processes and systems
  • Installing, configuring, and supporting new and existing servers and network infrastructure
  • Planning and implementing upgrades needed to maintain service levels
  • Proposing changes to existing IT infrastructure in support of business goals and employee enablement
  • Ensuring the organization is prepared for changes in major software, hardware, and IT services
  • Providing technical direction to team members
  • Establishing strong partnerships with external vendors to support hardware and software

Staffing Solutions USA