IT USER SERVICES MANAGER
Staffing Solutions USA
- New York City, NY
- $140,000-160,000 per year
- Permanent
- Full-time
- Policy and procedure creation: Assisting the Director of Technology with creating and implementing new policies and procedures
- Supervising direct reports: Supervising direct reports on Global IT staff
- Acknowledging and resolving technical problems: Acknowledging and resolving technical problems
- Providing day-to-day network administration: Providing day-to-day network administration
- Providing support for remote computing users and telecommuters: Providing support for remote computing users and telecommuters
- Monitoring business-critical processes and systems
- Installing, configuring, and supporting new and existing servers and network infrastructure
- Planning and implementing upgrades needed to maintain service levels
- Proposing changes to existing IT infrastructure in support of business goals and employee enablement
- Ensuring the organization is prepared for changes in major software, hardware, and IT services
- Providing technical direction to team members
- Establishing strong partnerships with external vendors to support hardware and software