Transportation Coordinator I
Crane Worldwide Logistics
- Houston, TX
- Permanent
- Full-time
- Heavy carrier interaction and communication daily via phone and/or email
- Provide support for customer Track & Trace/POD inquiries
- Resolve and track customer complaints and issues
- Monitor loads for exception and manage exceptions to closure
- Route and tender shipments using enabling technologies and business processes to ensure maximum value to customers and Crane, as required
- Utilize methods and procedures to achieve process compliance and organization goals
- Provide feedback and recommendations to drive continuous improvement at account and operational level
- Maintain high level of customer service to both internal and external customers
- Work cross-functionally between departments (engineering, analytics and execution)
- Other duties as assigned
- Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options
- Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar
- Talking, hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
- May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.
- 1 year of experience working in the logistics industry preferred
- Bachelor's degree in Transportation, Logistics, or Business Administration preferred
- Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
- Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required
- Experience using analytical and judgment skills to solve problem
- Professional certification may be required in some areas.
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates