Customer Service Specialist I (Florida)

• Call center position processing email tickets for service center.
• Workers will process about 30+ emails an hour.
• Most emails are sending out Zendesk tickets.
• Light phone calls maybe 5 calls an hour on a typical day.
• Must work onsite at office.
• Under general supervision, handles a variety of email request and sending out Zendesk tickets
• Calls are predominantly routine
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Requires ability to navigate a computerized data entry system or other relevant applications.

• Onsite interviews
• Must be able to speak about your past jobs and roles and why you are looking at this time.
• Must be ok working on site in an office environment

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 1 years call center / customer support experience
• Excellent written and verbal communication skills, including effective listening skills.
• Able to handle multiple tasks, stay organized, and focused on details.
• Computer literacy

Staff Perm