Community Well Care Coordinator - Lake County and Surrounding Areas, Indiana
UnitedHealth Group
- Crown Point, IN
- Permanent
- Full-time
- Assist with care management for high medical risks / needs members with comorbid behavioral health needs
- As a Care Coordinator:
- Assess members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs
- Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the member where they are
- Partner and collaborate with internal care team, providers, and community resources/partners to assist with implementing care plan
- Provide referral and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:
- Must Possess One of the Following:
- Associate’s degree in any field with a minimum of four years full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring)
- 1+ years of experience with MS Office, including Word, Excel, and Outlook
- Must reside within a commutable distance to Lake County and surrounding areas, Indiana
- Ability to travel locally approximately 50% of the time and up to 100 miles round trip with Reliable transportation, that will enable you to travel to client and/or patient sites within a designated area, with a current and non-restricted state of Indiana Driver’s License and State-required insurance
- Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
- 2+ years of experience in long term support services or working with older adults
- Experience / additional training or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care
- Experience working in team-based care
- Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
- Background in Managed Care
- Bilingual in Spanish or other language specific to market populations
- Ability to transition from office to field locations multiple times per day
- Ability to navigate multiple locations/terrains to visit employees, members and/or providers
- Ability to remain stationary for long periods of time to complete computer or tablet work duties
- Ability to work independently and as a team, and maintain good judgment and accountability
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others