Automotive Technical Advisor/Mechanic - Oklahoma City, OK
MSX International
- Oklahoma City, OK
- $65,000-85,000 per year
- Permanent
- Full-time
- Do you currently or have you in the past been an ASE certified technician?
- Do you like solving complex issues as it relates to solving vehicle issues?
- Are you known as the “person who can fix anything automotive related”?
- Are you looking for a better work life balance with no weekend work?
- Assessing and solving technical escalations.
- Providing online and in-dealership technical assistance.
- Leading discussions and acting as a subject matter expert.
- Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
- Interacting with the team as the quality feedback liaison.
- Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
- Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.
- Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.
- Full-time position with benefits effective the first of the month following 30 days of employment.
- Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts.
- Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.
- Monthly paid car allowance.
- Paid standard US holidays and paid vacation time.
- A minimum of 3 to 5 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
- Highly motivated, adaptive, and autonomous with the ability to deliver results.
- Ability to travel locally to dealerships within a designated area.
- Ability to analyze and document vehicle case updates using Microsoft Excel.
- Ability to communicate technical information to all levels.
- Ability to analyze data and create custom reports using provided templates.
- Ability to effectively use MS Word, Excel, and PowerPoint.
- Ability to work independently and manage a progressive workload in a fast-paced environment.