LEARNING MANAGEMENT
Zensar
- Pune, Maharashtra
- Permanent
- Full-time
This role uses consulting skills, business knowledge, and solution expertise to effectively integrate technology into the clients business environment in order to achieve client expected business results. Job Description Facilitates the implementation and support of modules to enhance business functionality and overall performance of the application, while maintaining a high degree of customer satisfaction.
Performs design, configuration and testing activities in various modules of the application wrt new or existing functionality.
Analyses the current business processes and scenarios and recommends/develops solutions to meet the clients need
Responsible for the successful implementation of solutions or upgrades by providing functional expertise, guidance, presentation, and instruction on products to clients.
Carries out complex or novel assignments requiring the development of new or improved procedures including upgrades/changes from the vendor.
Develops and evaluates plans and criteria to be carried out by others; provides direction and leadership.
Provides detailed knowledge of industry best practices through experience, research and development.
Proactively seeks opportunities to enhance the effectiveness and efficiency of solutions.
Manages and participates in implementations.
Acts as liaison with clients and vendors for troubleshooting: investigate, analyse and solve software problems and map. client business requirements, processes and objectives; develop necessary product modifications to satisfy clients needs.
Maintains a thorough knowledge of the organization and adheres to all organizational standards.
Responsible for ensuring that the application version is current and relevant Interprets technical manuals and documentation and provides instruction manuals for non-technical users; provides training in all modes of usage of systems, products and services providing information on the full range of capabilities including dealing with exception conditions.
Understand the application and database environment in order to perform the necessary data extracts/enquiries.
Understands the integration of the application within the organization, at a moderate level.