Service Coordinator / Dispatcher – Lenexa, KS
Siemens
- Lenexa, KS
- $39,200-67,200 per year
- Permanent
- Full-time
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
- Act as primary point of contact for service customers to ensure expectations are met
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
- Schedule resources to support standard service agreements
- Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
- Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
- High school diploma or state-recognized GED
- Experience dispatching/scheduling field personnel/technicians
- Excellent organizational and interpersonal skills
- Ability to read and understand customer service contracts
- Proficient in Microsoft Office and business software systems (e.g., SAP)
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- Associate degree
- Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
- Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:
- The pay range for this position is $39,200 - $67,200/ year. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Reasonable Accommodations
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