This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.CLASS CHARACTERISTICSCOMMUNICATIONS OPERATOR-This is an entry level position.SENIOR COMMUNICATIONS OPERATOR- Functions as an assistant operator in-charge and communications training operator; they must have two years experience in communications E-911.Major DutiesMajor Duties:· Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required;· Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.· Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;· Tracks status and availability of emergency service units;· Enters appropriate data in CAD;· Enters information into GCIC/NCIC to obtain confidential records;· Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations;· Compiles data from records kept into various daily, monthly, or other periodic reports;· Maintains communications records and files;· Answers city switchboard lines and after hours calls;· Assists the public with transactions and information relating to police and fire activity and city services.· Inquires about and enters data of a restricted and confidential nature into the computer;· Performs other related duties as required.Minimum QualificationsMinimum Qualifications:COMMUNICATIONS OPERATOR:High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience.SENIOR COMMUNICATIONS OPERATOR:High school diploma or equivalent; two (2) to three (3) years experience as a City of East Point Communications Operator; GCIC certified; EMD certified; equivalent combination of education and experience.Knowledge Required by the PositionKnowledge Required by the Position:· Knowledge of federal and state regulations governing transmission by radio;· Knowledge of the methods of operating and communication system;· Knowledge of geography and the road system throughout the city;· Skill in determining the scope and magnitude of an emergency;· Skill in the use of modern office equipment including computers, type writers, fax machines and Xerox machines;· Ability to handle multiple situations at one time;· Ability to reason clearly, analyze situations accurately, and adopt effective courses of action;· Ability to remain calm and communicate precisely and clearly in emergency situations;· Ability to exercise sound judgment in making decisions;· Ability to deploy emergency equipment within specific guidelines;· Ability to follow rules and procedures regarding police records and files;· Ability to document facts accurately, legibly and completely, under adverse conditions.· Ability to assist less experienced personnel with safety rules and regulations;· Ability to establish and maintain cooperative relationships at work;· Ability to understand and carry out directions.Supervisory Controls: Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.Guidelines: Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.Complexity: The work consists of a variety of computer-aided dispatching and record keeping duties.Scope and Effect: The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.Personal Contacts: Contacts are typically accessed with co-workers, public safety officials and the general public.Purpose of Contacts: Contacts are typically to give and exchange information, to resolve problems, and to provide services.Physical Demands: The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.Work Environment: The work is typically performed in an office.Supervisory and Management Responsibility: None.