Client Manager/Director - Professional Services - Fixed Term Contract
Aon
- London
- Contract
- Full-time
- In the role, you will act as a client leader across a portfolio of clients with complex requirements;
- Core to this is a strong understanding of Professional Indemnity insurance, and ideally cyber insurance and management liability insurance and
- Using your technical knowledge, you will shape discussions with clients and provide guidance to the client teams;
- The role involves thinking strategically about the client base and proactively bringing opportunities/ideas to the PSG leadership team
- The Client Director role requires you to work to gain a thorough understanding of Aon’s services and to ensure that the client understands the full value delivered. You will be supported through formal training and knowledge sharing in addition to participation in Client Planning
- Effective communication is key to the role. The Client Director is expected to give/receive feedback to continually elevate the success of the team, and demonstrate an ability to act on feedback to ensure appropriate remediation plans can delivered.
- Solid Professional Services industry knowledge is essential to create the partnership required with clients and client teams;
- Strong knowledge and understanding of professional indemnity insurance (and ideally cyber and management liability insurance);
- Proven experience managing a client team and providing advice and guidance on some of the more complex aspects around the day-to-day management of the client portfolios;
- Ability to identify client needs and clearly articulate the problem to be solved; recognises challenges and barriers to solving them and assembles internal resources to achieve the desired client outcome;
- Accountability for service delivery, ensuring progress for all client workstreams. Builds alignment of internal client teams on related workstreams.