General Manager Close Company

• Curiosity: We learn and improve through active observation and creative problem solving.
• A.B.K.: We anticipate, prepare and execute with intention
• Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end
• Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us
• Connection: We build relationships through intuition, empathy, and transparency

• All management positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
• Provide a strong sense of leadership in all Front of House and Back of House activities. Hospitality and communication – lead by example.
• Maintain effective communication with ownership, management, leads, and all staff. Including a weekly meeting with management team in all departments.
• Maintain a reasonable response time for all communication. At minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response.
• Meet with the admin and leadership teams (via virtually or in person when possible) monthly to review P&L and ensure all targets are being hit, as well as proactively plan improvements.
• Maintain a reasonable schedule with flexible availability. On days or nights off, be on call and ready to manage and respond to emergency situations.

• Directly oversee floor staff programming (service and hospitality standards) to ensure all duties

• Be capable of covering any floor position when needed (for emergency purposes only).
• Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.
• Monitor all positions in opening and closing responsibilities and service standards.
• Oversight of quality control of food, beverage and service offerings.

• Lead hiring for all positions led by the Gin & Luck Core Values.
• Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company.
• Coordinate with legal, human resources and accounting staff on matters pertaining to those departments
• Maximize company profitability with a target margin consistent with annual projections; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year over year sales.
• Produce and perform staff reviews on an annual, bi-annual and quarterly basis - dependent on position.
• Ensure nightly reports are sent out each evening – respond to all immediate action items noted in reports.
• From time to time, contribute to public relations and press inquiries in a professional manner as directed by Company. This may include verbal, written, radio, video or online interviews, and photos. All press inquiries made directly to you must be referred to Company.
• Work with all lead positions to maintain costing to ensure targets are being met.
• Events: events coordination and protocols; oversee department leads in developing events offerings; events quality control
• Maintain facility and oversee all facility maintenance / improvements.
• Execute payroll in accordance with company pay cycles
• Ensure that the property is up to date and compliant with all permitting, legal, DOB and DOH matters.
• Monitor, record and communicate employee benefits, PTO, benefits and wellness credits.
• Implementation of new hire onboarding and training syllabi
• Design and implementation of positional roadmaps
• Coordination of menu changes; timelines, printing, training materials etc.
• Oversight and implementation of FOH scheduling and time off requests.
• Point of sale maintenance.
• Monitor, evaluate, record and respond to customer reviews via email, phone and online apps.

• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings: build relationships with preferred patrons; maintain good community relations
• Respond immediately and directly to all customer complaints. Every negative comment or reaction will be addressed by a manager and no customer leaves unhappy.
• Monitor restaurant and kitchen flow regarding timeliness during business hours, assist when and where necessary.
• Assist in the oversight of all daily/nightly operations, all spaces, FOH/BOH/Bar at all times.
• Opening and/or closing manager duties; reports, money, shift reports, closing of all Close Company spaces.

• General Manager reports to the National Director of Operations, VP of Food & Beverage and the company Partners

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

• Pre-tax transit benefits
• Gin & Luck Medical, Dental, Vision benefits
• Paid Time Off
• Close Company will provide and cover up to $100 of related carrier costs for the General Manager’s cell phone, to be expensed by the employee for reimbursement.
• The General Manager is entitled to a variable bonus program held against operating profit targets, as approved by the board. The General Manager’s target bonus is equal to 10% of their annual salary, or $8,000.00, assessed on a quarterly basis. Each bonus will be granted if the measurables are within a certain range of the planned budgets, as outlined. Bonuses will roll over, allowing the capture of the average % of the target. For example, if three quarters are down but the company ends at 100% of the target, the full bonus will be paid out after the last quarter of the year. Bonuses are paid 45 days after the end of the previous quarter.

Gin & Luck