Shift Leader
Killer Burger
- Hillsboro, OR
- $21.75 per hour
- Permanent
- Full-time
- Competency: Displaying a command of the requisite skills of the job
- Chemistry: An ability to integrate effectively with the staff and leadership
- Character: Our demonstrated Integrity
- Passion for Food
- Employees much be at least 18 years old
- Previous restaurant customer service experience is helpful but not required
- Current Food Handlers Card and Liquor Server permit required
- Communicate with your crew in a respectful, upbeat, considerate manner.
- Work safe; verbalize to co-workers what you’re doing & where you’re going.
- You will be expected to meet or exceed performance standards for each position
- You will be expected to follow the Flight Book procedures when training fellow employees
- Training, upholding & enforcing Killer Burger Policies, Procedures, and standards of Great Guest Service
- Training, upholding & enforcing Killer Burger “Perfect Every time” quality standard
- Ensuring Prep, Open & Close procedures are fulfilled by the staff
- Maintain product knowledge including new menu items, substitutions available and pricing
- Managing call-outs, call-ins, labor cuts, cleanliness, safety and minor maintenance
- Filling out a Cheat Sheet, Shift Checklists, and making a Leader Log entry every shift
- Handling customer issues and delegating tasks to staff accordingly
- Keep your Food Handler and Liquor Server certifications up-to-date.
- Strictly follow Liquor and Food Service regulations
- Money handling: Opening & closing registers, responsible for drops & tills
- Attending leadership & staff meetings
- Facilitate the Maintenance Schedule & Cleanliness Standards, promptly bringing needed repairs to the attention of the GM.
- Enforce and perform inventory, ordering & stocking procedures, ensuring menus and merchandise are up to date, clean & well stocked.
- Be our eyes and ears in the community. See our stores as a customer and inform the management team what we do well and where we fall short.
- You must employ friendliness, respect & clarity in communications with vendors, customers, and staff.
- You must understand the products we offer & the story that sells them.
- This is a group effort. Quality comes from good systems, well-informed staff & consistent enforcement of standards. Killer Burger wants to improve all the time, so quality means communicating well & often, leaving the door open to change & considering every suggestion.
- You will keep your work area tidy & functional; report maintenance issues to the appropriate staff; help to keep the common areas clean & functional.
- Communicate with your crew in a respectful, upbeat, considerate manner.
- Work safe; verbalize to co-workers what you’re doing & where your going.
- You will be issued a company email to be used solely for Killer Burger communications; you are required to check it everyday you are scheduled to work.
- You will save all documents generated for Killer Burger or at the behest of its staff to approved storage sites.
- You will not use a personal email address for Killer Burger business
- You will submit or distribute all company communications in a timely fashion & in a professional manner.
- You will be required to attend company meetings out of the office
- You are required to read & respond to company communications & strive to make suggested improvements in performance, to meet performance goals, & to effectively communicate & institute any changes made to company procedures or rules.
- Be on time.
- Always put forth your best effort.
- Maintain a positive attitude.
- Show a sense of urgency – work with purpose.
- Work safely.
- Work safely.
- Work is conducted in a Killer Burger store.
- Environment has moderate to high noise level.
- Position requires walking, POS work, cooking, cleaning, lifting and telephone work.
- You will be required to lift up to 45 pounds (20.41 kg) frequently.
- Schedules vary based on company needs. Speak to your manager about your schedule