Opportunity Builds strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities.Typically handles a large number of customers or larger, more complex customers. Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. This role is for night shift and fixed off Candidate should have Call handling experience. 3 - 8 years of experience in shipping & Logistics domain Experience on international voice process (Inbound & Outbound) Candidate should have experience on customer interaction. Must have experience in Ocean, SCM and freight forwarding Respond to customer enquiries, primarily via phones but also emails. Take ownership of customer issues and act as their advocate with internal stakeholders Target immediate and first-time resolution and create cases where not possible Identify improvement opportunities that positively impact customer experience and lower operational costs Identify root causes when customer expectations are not met, advise management of potential service failures and/or trends Always perform in a manner consistent with & loyal to the A.P. Moller Maersk values Must be flexible to work in rotational shifts as per business requirement Effective communication skill and interpersonal skill, be able to build good working relationship (internal and external) Experience in directly interacting with customers Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high-level goals Capacity to handle change, stay open to different ideas, support positive changes Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
