Customer Service Phone Representative - Remote Optional
Delta Defense
- West Bend, WI
- Permanent
- Full-time
- Do you have a strong belief in the 2nd Amendment?
- Do you support the natural-born right to armed self-defense?
- Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
- Field customer calls, troubleshoot and resolve issues, strengthen member relationships.
- Respond to customer inquiries with knowledgeable, well thought out answers.
- Deepen and retain member relationships through engaging conversations.
- Maintain up-to-date knowledge of our products, services, and promotions.
- Operate with a “find needs, fill needs” mindset. Provide solutions, offers, and information to match customer needs for product and membership needs.
- Handle and resolve customer concerns with empathy and attention to detail.
- Follow up with customers as needed to ensure the best possible service experience.
- Save/retain customers who are contemplating non-renewal of their membership.
- Meet or exceed established targets and key performance indicators.
- Collaborate with your team members and help one another learn and grow.
- Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.
- High School diploma or equivalent. Associate’s degree or higher preferred.
- Prior work history in a Customer Service role. Experience in fielding customer concerns by phone is a plus.
- Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
- Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
- Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
- Computer fluency; working knowledge of software applications and advanced internet functions.
- Passionate about delighting customers and communicating with them through conversation.
- Able to work equally as well in a team environment, in-office or remotely.
- Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
- Demonstrates the Core Values of Delta Defense, LLC.
- We are a fun, fast-paced, and rewarding place to work and grow!
- Nationally recognized in 2023 as a Newsweek Top 100 America’s Most Loved Workplace.
- Top Workplaces USA award in 2022!
- Named on Inc. 5000 “Fastest Growing Private Companies” list 12 years in a row!
- Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
- Milwaukee Business Journal “Best Place to Work” award 6 years in a row!