Sales Manager
Crunch Fitness
- Toms River, NJ
- $45,000-55,000 per year
- Permanent
- Full-time
- The Sales and Service Manager ensures that the club delivers a high quality fitness experience to all members.
- Responsible for communicating and upholding company standards and leading by example. Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.
- Hires, trains and develops a strong team of Personal Trainers.
- Responsible for the successful attainment of department targets, including revenue and member retention.
- Is the point of reference for fitness expertise within the club.
- Job Scope: 1 club
- This position directly manages the following positions inside the club:
- Assistant Head Coach (if club size warrants)
- Personal Trainers
- Hire develop and manage performance of qualified Personal Trainers
- Train & develop other staff as needed regarding fitness and supplementation presentations, emphasizing the impact of these on membership retention
- Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities as warranted
- Manage the Personal Trainer schedule including staying within budgeted non-session hours as submitted to and approved by the CM
- Mediates club employee relations matters for all club fitness employees
- Discipline staff under the guidance of your direct supervisor
- Ensure that all Personal Trainers are delivering high quality programs to their clients
- Develop weekly work schedules for fitness staff. Ensure that staff properly records their Time & Labor
- Ensure that staff compile with Time and Labor guidelines, and manage overtime in accordance with company guidelines.
- Provide member service and support related to fitness servicing issues
- Assist members and encourage their involvement in fitness services.
- Ensure accurate administration of Personal Training including usage of dotFIT, measurement tracking, workout programs etc.
- Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to personal training services and Supplements
- Hire, Train and develop new Personal Trainers
- Regularly train staff on industry updates and teach Personal Trainers to be continually successful to ensure that all clients are trained professionally
- Knowledge of Crunch Certified Personal Training Program including program software (dotFIT, ABC/Datatrak, Crunch-U, VFP, Styku, Where applicable).
- Knowledge of Personal Training technique and program design.
- Must be able to adjust and operate all club equipment.
- Experience in coaching/motivating groups.
- Strong interpersonal & communication skills.
- Able to generate, maintain & demonstrate a friendly, enthusiastic & positive attitude.
- Possesses a strong member service focus.
- Responds professionally to requests and inquires from guests, members and staff.
- High School Diploma or GED required
- Bachelor’s Degree preferred
- Current Cardiopulmonary Resuscitation (CPR)
- Certified Personal Trainer
- Personal Trainer Certification
- Personal Trainer Certification
- Personal Fitness Trainer Certification
- Certified Personal Trainer
- Corrective Exercise Specialist (CES)
- Performance Enhancement Specialist (PES)
- Personal Fitness Trainer Certification
- Personal Trainer Certification
- Certified Personal Trainer
- Certified Strength and Conditional Specialist (CSCS)
- 1-2 years as a Personal Trainer/Crunch Coach preferred
- Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees
- Preferred: Consultative sales experience
- Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public
- Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds
- Travel: Must be able to travel by car and airplane up to 5% of the time