Receptionist - Bilingual Korean
Mission City Community Network
- Los Angeles, CA
- Permanent
- Full-time
Location: Los Angeles-KoreaTown
Status: Full-Time (32hrs/wk) 8a-5p
- willing/able to assist in coverage at other clinic locations, as deemed necessary by immediate supervisor.
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by assisting in the preparation of medical charts to determine eligibility and program requirements in order to facilitate the patient appointments; reviewing service delivery compared to schedule.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Collects appropriate payment if needed.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Promptly and courteously answering phones and directing calls as appropriate. Take messages and distribute if necessary.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Assigned to a Primary Care Provider to process patient.
- Ensures that the correct financial screening, documentation and the appropriate sliding fee scale is used when no other payor source/program is available.
- Other duties as deemed necessary
- Bilingual (English/Korean), required.
- High School Diploma / GED from a WASC accredited School
- Minimum 3months experience as a Receptionist in a medical clinic setting (*required)
- Knowledge of Health Plans; Medical, CHDP, CovCA, MHLA, etc, a plus
- Must have current driver license, insurance and own reliable transportation
- Willing to assist in coverage at other Clinics, as deemed necessary by organizational needs