Assistant Director of Services - Franchised
Marriott
- Honolulu, HI Kapolei, HI
- $71,722-82,440 per year
- Permanent
- Full-time
Job Category Housekeeping & Laundry
Location Marriott's Ko Olina Beach Club, 92-161 Waipahe Place, Kapolei, Hawaii, United States
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc..JOB SUMMARYSalary range is $71,722.00 - $82,440.00 w/bonus.Relocation Assistance - YesAssists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets
- Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
- Schedule employees to business demands and for tracks employee time and attendance.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of employees and provides feedback to individuals.
- Ensures employee recognition is taking place on all shifts.
- Solicits employee feedback, utilizes an -open door- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Review employee satisfaction results.
- Participates in interviewing and hiring of team members with the appropriate skills.
- Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- High school diploma or GED; 2 years experience in housekeeping or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.