Community Relations Associate-Cortland Research Park-Durham, NC
Cortland
- Durham, NC
- Permanent
- Full-time
- Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement.
- Greet and communicate with walk-in prospective residents, process payments, deliver resident notices, and provide keys to vendors.
- Establish, manage, and maintain marketing programs and social media presence.
- Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals.
- Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region.
- You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs.
- Bachelor’s degree or equivalent industry experience required
- 2+ years of Property Management experience preferred
- Experience in sales and customer service
- Excellent written and verbal communication skills
- Stellar attention to detail and organization skills
- Strong analytical, critical thinking and problem-solving skills
- Able to multitask and meet deadlines in a timely and organized manner.
- Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications
- Flexibility to work weekends and/or extended hours as needed.