Sailpoint Technical Support Lead Engineer
State Street
- Quincy, MA
- $90,000-142,500 per year
- Permanent
- Full-time
- Manage/mentor team members, and provide training as required.
- Lead ongoing operational technical support team for SailPoint.
- Provide subject matter technical domain expertise in addressing complex production issues that encompass a wide range of internal and external systems, components, and processes.
- Work with/within or create Standard Operating Procedures (SOP) that governs day to day processes.
- Exhibit integrity and ability to follow through on commitments and deadlines.
- Consult with business product owners and delivery managers to troubleshoot and drive solutions to operational issues.
- Support Internal and External Audit reviews and work with delivery and operational leads to provide timely information.
- Engage the External Software Vendor Partners to ensure key issues are resolved in a timely manner and SLAs are consistently adhered to.
- Collaborate with teams (consisting of both managed services vendors and in-house support teams) in different time zones to continuously improve operation efficiency by automation and build effective support knowledge base
- Should be flexible with working hours to support the project when the business need arises.
- Should be comfortable to work in global and culturally diverse teams spanning multiple time zones
- Serve as an escalation point for IAM application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
- Own Root Cause Analysis and Problem Management for (IAM) Issues.
- Master’s or Bachelor’s Degree in Computer Science or engineering.
- 7 to 10 years of experience SailPoint IdentityIQ support, architecture, design, development, configuration, testing, and integration.
- Manage/mentor team members, and provide training as required.
- Must have experience in application onboarding, provisioning, workflow customization, access review, configuring quick links, Enterprise life cycle events,
- Excellent analytical and interpersonal skills.
- Excellent verbal, written communication and presentation skills.
- Very strong practical experience in implementing large mature incident and change management processes
- Team player, Ethical, Self-driven and self-motivated, goal and results oriented.
- Experience in building, managing diverse geographically located teams and championing customer satisfaction.
- Experience in support or implementation of IAM products.
- Experience in implementing SDLC engagements projects, that must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support.
- Understanding in designing and trouble-shooting high performing, low latency distributed enterprise applications using Java/J2EE
- Experience with UNIX/Windows Shell/batch scripting.
- Strong database SQL experience in Oracle or SQL Server database environment, Familiar with SQL objects such as index, trigger, stored procedure and proficient in complex SQL query writing.
- Experience with GitHub source code repository.
- Experience with Apache Open source Hibernate, Siteminder, Web Services and Cloud architecture.
- Experience in Autosys, Dynatrace, Splunk monitoring tools.
- Experience with MFA, Privileged access management
- Experience with Access controls using Active Directory, LDAP and SSO
- Experience in Java, Bean Shell/JavaScript, JSP/Servlets, SQL, PowerShell, and XML.
- Knowledge of Linux and Windows operating system, Powershell, and Shell Scripts.
- Direct Client Experience, including working with client teams in an on-site and offshore model.
- Comprehensive knowledge on UNIX.
- Knowledge in PL-SQL and solid understanding in SailPoint Database.
- Knowledge of incident, problem, change process handling along with DevOps.
- Good Demonstration and Documentation skills (should be independent to write RCA, SOP's and KB development).
- Experience in Windows Server and configuration.
- Experience on Java, Web services, XML and Database query and reporting.
- Experience in a Multi-Forest Active Directory environment in a large enterprise.
- Experience with Vendor Software such as ServiceNow, Workday, and Azure/AWS Cloud.
- Experience with State Street PaaS, IaaS+ Private Cloud Framework.
- Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage.
- Experience in LDAP, PKI, and SSL technologies would be an advantage.