NorCal Automotive Service Manager
Big O Tires
- Berkeley, CA
- $24.00-27.00 per hour
- Permanent
- Full-time
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Trains and assigns duties and schedules work hours, monitors and evaluates job performance, disciplines, and terminates shop GST's and all Service Technician employees in accordance with company procedures and policies
- Demonstrates leadership in driving service sales and profitability by achieving or exceeding all established store budgeted financial goals
- Looks for opportunities to grow the business and improve profitability
- Understands the impact surrounding KPI's and level sets employee expectations to achieve positive results
- Maintains payroll and controllable expenses on P&L
- Personally demonstrates high level of customer engagement and sets expectations for team
- Ensures company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area
- Provides clear and consistent feedback to employees on a regular basis
- Prepare and inspect work orders, VIP Checklist and Vehicle Inspection Form (Health Check) for completeness
- Ensure compliance with OSHA and Federal and State Environmental regulations
- Experience in a management capacity where managing team sales and bottom-line performance is a must
- Automotive Service Manager experience
- Can speak, read and write English. Spanish speaking is a plus
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to speak effectively before customers and employees
- Valid driver's license