CI&A User Experience Designer, Senior Associate
JPMorgan Chase
- Plano, TX
- Permanent
- Full-time
- Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
- Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
- Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
- Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
- Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
- Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
- Make daily product design decisions and re-design product experiences across our CCB Authentication offerings
- Use data and user research to identify opportunities for making improvements
- Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
- Use storytelling, user journey, conceptual prototypes and other strategies to articulate complex concepts, customer problems, and potential solutions to varying stakeholders and partners across disciplines and the organization
- Design and facilitate workshops to extract hypothesis, potential solutions, generate excitement, ensure a common understanding, and foster team alignment
- 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
- Able to form a tangible user experience vision with clear objectives and desired outcomes from the nebulous
- Excellent communicator able to concisely explain complex systems and concepts to various partners and stakeholders
- Understands and uses collaborative activities to foster alignment and actionable next steps
- Comfortable working closely with UX Researchers and Data Analysts to gather customer feedback and analytics, and use that information to drive improvements to the customer's journey
- Insatiable curiosity about customers, technology, the business, and the future of the industry
- A natural connector of people, ideas, and technology to identify and solve the right problem
- Previous experience shipping multiple successful digital products
- Self-directed; in both planning and structuring your effort, and executing and expected levels of quality, you don't need someone guiding you through the work
- UX Design background with strong propensity